Shipping & Delivery

Free Shipping Australia-Wide

NovaRed provides free standard shipping on all Australian orders.

There is no additional shipping charge at checkout for standard delivery within Australia.

For information about returns, please see our Easy Returns page.

Order Confirmation & Processing

After placing your order, you will receive an order confirmation email at the email address provided during checkout.

We will then begin processing your order and confirming product availability.

If an item becomes unavailable or there is an issue that prevents us from fulfilling your order, we will contact you by email as soon as possible to discuss the available options.

Delivery Timeframes

Delivery typically takes 5–12 business days from the date your order is placed.

This timeframe includes order processing and delivery. Business days exclude weekends and public holidays.

Delivery timeframes are estimates and may occasionally be affected by carrier delays, remote delivery locations or other circumstances outside our reasonable control.

Tracking Your Order

Once tracking information becomes available, we will send you a shipping confirmation email containing your tracking details so you can follow the progress of your delivery.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

If you have not received a dispatch or tracking update within six business days of placing your order, please contact us at info@getnovared.com.au and include your order number.

Delivery Delays

Occasional delivery delays can occur.

If your order has not arrived within the estimated delivery timeframe, or your tracking has not updated for an extended period, please contact us at info@getnovared.com.au with your order number and we will assist you.

Damaged Deliveries

If your order arrives with visible damage, please take clear photographs of:

• the external packaging;
• any damage to the product; and
• the shipping label, where possible.

Please retain the product and packaging while we assess the issue.

Email the photographs, your order number and a brief description of the issue to info@getnovared.com.au and we will assist you with the appropriate next steps.

Please do not return the product until we have provided return instructions.

Prompt notification helps us investigate delivery damage with the carrier. This does not limit any rights you may have under the Australian Consumer Law.

Questions About Your Delivery?

If you have any questions about an existing order, contact us at info@getnovared.com.au and include your order number.