Yes. NovaRed provides free standard shipping on all Australian orders. Delivery typically takes 5–12 business days from the date your order is placed. See our Shipping page for more information.

Most customers start with 10–20 minutes per session, 3–5 times per week, and adjust based on comfort and routine. Always follow the usage guide included with your device.

NovaRed devices are designed for at-home use. Always follow the instructions supplied with your specific device, including any guidance regarding session duration, distance and protective eyewear.

Yes, NovaRed devices can generally be shared at home. Each person should follow the usage instructions supplied with the specific device.

NovaRed does not offer returns, exchanges or refunds for a simple change of mind. If your product is faulty, damaged, incorrectly supplied or otherwise does not meet the consumer guarantees under the Australian Consumer Law, please contact us and we will assist you with the appropriate next steps. See our Easy Returns page for more information.

Please contact NovaRed before returning a product. For products that can be posted or otherwise easily returned, you may be asked to arrange the return. If the product is confirmed to have a problem covered by the Australian Consumer Law, NovaRed will reimburse reasonable return costs you have incurred. For products that are large, heavy or difficult to return, contact us first so we can provide appropriate return or collection instructions.

We accept major payment methods available through our secure checkout, including Visa, Mastercard, American Express and PayPal.

If you need to change or cancel an order, please contact info@getnovared.com.au as soon as possible. If your order has not yet entered fulfilment, we will try to accommodate your request. Once processing or dispatch has begun, changes or cancellation may no longer be possible.

Where stated on the product page, NovaRed products include a 1-Year Product Warranty covering manufacturing defects in materials and workmanship under normal intended use. This warranty is provided in addition to your rights under the Australian Consumer Law. See our Warranty page for full terms.

You can find them here: Privacy Policy and Terms of Service.

We’re happy to help. Email info@getnovared.com.au with what you are looking for and we can help you compare suitable NovaRed options.